I spent 4 days with the error and watching this thread for a fix… I hope sharing how phone support fixed this common error helps eliminates the guesswork for others.| id="infoboxend" class="plainlinks" style="text-align:right -moz-border-radius:15px " | If you call, (Phone number generated by going here ) let L1 person know you’re getting the RAPTOR error when trying to authenticate TL for a first time use and that L2 support has informed us that the L2 person must manually “approve” your IP address of where you’re running TL to your account to allow communication and pass the security step… this only needs to be done once… I was told the eBay dev team is working on the issue and in the meantime there is a workaround but this workaround can only be performed by an L2 technician. The authentication process recognizes you are on an unknown computer (first time use) and the software is trying to register your IP address with eBay as a security step, and the. The problem is when a NEW user logs on for the first time there is an Authentication process that needs to accrue) However, after entering our correct credentials we’re all getting a Script Error in the java script trying to authenticate us. The L2 person QUICKLY said, yep, I know exactly what’s happening and within 10 seconds asked me to try again and walla, all fixed… Knowing that posting the “I’m having the same problem” only to have the tech ask me for a ton of details also… I called eBay directly. I’ve had the same problem (it appears so many are having the same problem) It seems the eBay techs responding to this thread keep asking folks for their screens rather assuming the problem is on their end.
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